Dealing with conflict situations

It can be difficult and stressful to handle the challenging situations we encounter in our work. this recorded webinar introduces simple techniques you can deal positively with these conversations, and strategies you can take to reduce the likelihood of conflict situations from happening in the first place.  

Underpinning this recorded webinar is the three-step approach which ensures difficult conversations have positive outcomes.

Participants will receive a personal action journal which contains tips and exercises that are explored during the series to supports their learning after they return to the office.

Learning outcomes

By the end of this recorded webinar, participants will be able to:

• Identify the key challenges they need to address when having difficult conversations
• Apply a three-step approach to ensure difficult conversations have positive outcomes – establish, explore & explain
• Identify and apply appropriate communication tools to maintain a customer centric approach in difficult conversations

Intended audience

This recorded webinar will help engineers at all levels of their career who need to have difficult or challenging conversations with colleagues, members of their team, their manager, or clients.

Webinar format

This is a discussion-based session using scenarios and activities to apply learning.

Presenter information

Sean McLoughney, founder of LearningCurve, is a performance and talent support specialist. He provides talent support that drives Better Performance and Talent Retention by utilising the latest thinking in learning and technology. Since 2001 he has helped professionals at every level improve their performance through his “Talent Support Programme”.

In addition to his work with LearningCurve Sean is also senior lecturer for IPASS (International Payroll Association Ltd) as well as a senior lecturer (Business and Technology-ACCA & E1 - CIMA) at Accountancy School, Ireland.