What should you do when a client seems unhappy with your work? How should you respond to a complaint? Are there ways to avoid complaints? These resources gives you tips on how to communicate effectively, recognise when someone is dissatisfied, and what action you can take to resolve things in the best possible way.

Avoiding complaints

Technical issues are to blame for only a few of the complaints received by Engineering New Zealand. Help your business run smoothly and reduce stress by learning and practising your communication and soft skills.

Avoiding complaints   |  882.0 KB

Common complaints and how to avoid them

In this webinar, Martin Pratchett, Engineering Practice Manager, and Tiffany Matsis, Acting Team Leader – Legal, discuss:

  • the most common causes of complaints received by Engineering New Zealand,
  • ways you avoid those complaints, and
  • the complaints system

Managing complaints toolkit

Managing complaints   |  1.7 MB