What should you do when a client seems unhappy with your work? How should you respond to a complaint? This toolkit gives you tips on how to recognise when someone is dissatisfied, and what action you can take to resolve things in the best possible way.

Common complaints and how to avoid them

In this webinar, Martin Pratchett, Engineering Practice Manager, and Tiffany Matsis, Acting Team Leader – Legal, discuss:

  • the most common causes of complaints received by Engineering New Zealand,
  • ways you avoid those complaints, and
  • the complaints system

Managing complaints toolkit

Managing complaints   |  1.7 MB